Frequently Asked Questions

espressoDECK is a bespoke espresso coffee machine designed and manufactured in Australia.

Here, you will find answers to some of our most frequently asked questions. Follow us for regular tips and updates. If you have unanswered questions, please contact us!

Topic List: Product Features

What are the key features of the espressoDECK?

  • Innovative design: espressoDECK was the first patented recessed espresso coffee machine on the market. All the components that traditionally sit on the top of the counter are now recessed underneath, giving you more space on top of the counter and a more welcoming connection between the barista and consumer.
  • Fully Built Unit: The espressoDECK comes fully assembled as one unit, simply cut the hole suitable for your model, drop the machine into place, connect it to power, water and waste, and you are ready to go.
  • E61 Group Head: It utilises the E61 group head, known for its forgiving nature and compatibility with heat exchange units.
  • Electronic Controls: It features volumetric control with programming options for shot volumes and electronic pre-infusion.
  • Portafilter Compatibility: Accommodates larger portafilters for handling bigger filter baskets, such as those for triple shots.
  • Steam Taps: Equipped with flick valve steam taps for ergonomic operation and easy servicing during operation.
  • Construction: Made of 3mm thick stainless steel (304 stainless) with a polished finish, although alternate finishes are available.
  • Portion Control Hot Water: Provides portion control hot water for two and three group models.
  • Cup Warming Area: Utilises heat rising from the boiler for cup warming.
  • Drip Tray Design: Features a drip diverter plate to manage runoff and keep the workspace clean.
  • Easy Access to Components: Provides easy access to internal components for maintenance and servicing.
  • Adjustable Pressure: Pressure is fully adjustable, allowing for customisation of group water temperature and steam pressure.
  • Pressure Gauge: Includes a pressure gauge for monitoring both pump pressure and steam pressure.
  • Reliable Components: Utilizes reliable components such as an inlet valve, expansion valve, solenoid valve, and flow meters.
  • Satellite Pump: Can be mounted remotely for a silent operation option.
  • Aesthetic Appeal: Creates a striking atmosphere in cafes, appealing to both customers and baristas.
  • User-Friendly for Baristas and Technicians: Baristas find it easy to work with, and technicians appreciate its design and familiar components.

Can espressoDECK be installed in residential settings?

While the espressoDECK is a commercial-grade machine, we’ve installed it in homes for customers appreciate its quality and minimalist design.

Can you provide details about the espressoDECK's specifications?

One Group espressoDECK:
Depth: 550mm
Width: 430mm
Above Bench Height: 370mm from bench top
Under Bench Height: 360mm from bench top
Boiler Size: 5.2L
Element/Volts: 2400w 240V
Amperage: 10 amp
Bench Cut-Out Dimensions: 510mm x 350mm

Two Group espressoDECK:
Depth: 550mm
Width: 670mm
Above Bench Height: 370mm from bench top
Under Bench Height: 360mm from bench top
Boiler Size: 7L
Element/Volts: 4500w 240V
Amperage: 20 amp
Bench Cut-Out Dimensions: 510mm x 590mm

Three Group espressoDECK:
Depth: 550mm
Width: 910mm
Above Bench Height: 370mm from bench top
Under Bench Height: 360mm from bench top
Boiler Size: 11L
Element/Volts: 4800w 240V
Amperage: 20 amp
Bench Cut-Out Dimensions: 510mm x 830mm

For more specifications, click here.

Topic List: Installation and Operation

How do I install and operate the espressoDECK?

This series of 3 videos cover the unbox steps and how to install and start up the espressoDECK.

Can you guide me through the cleaning process?

For instructions on group rinsing, portafilter cleaning, steamers, and general cleaning, please refer to pages 10 to 11 of the user manual. Click here to access.

WARNING THE GROUP HEADS AND STEAM TAPS ARE EXTREMELY HOT. CAUTION MUST BE TAKEN WHEN OPERATING AND CLEANING

espressoDECK exterior: Water and a microfiber cloth. No need for additional chemicals.

CHEMICAL CLEAN (Backflush)

  1. In a commercial environment, this should be done at the end of each day.
  2. Start by performing the group rinse.
  3. After the group rinse process, put half a teaspoon of espresso machine cleaning powder (provided with the machine) into the group handle containing the blind cleaning filter.
  4. Lock the handle firmly into the group head and activate the group for three to five seconds before turning it off again. The pressure build-up will be released to waste after you have switched the group off (this is normal).
  5. Repeat this last step two more times and then allow to sit for about three minutes. The cleaning powder has been mixed with water, and the backpressure has flushed the cleaning chemical back through the shower screen and electronic valve.
  6. After being allowed to soak for three minutes, activate the group for 3 to 5 seconds, then turn it off. Repeat this step six times.
  7. Remove the group handle and activate the group allowing the residual chemical to be flushed out.
  8. Perform the group rinse with just freshwater six times to ensure no chemical is left in the group.

NOTE: It is advised to discard the first coffee after the chemical cleaning has been performed. Never leave the cleaning powder in the group head for an extended time (i.e. overnight) as it can dry up and seize your electronic valve causing it not to work. Always finish with a freshwater rinse.

Store the espresso cleaning power with the lid tightly closed when not in use, and avoid getting the handles of the portafilters wet during cleaning.

Topic list: Customisation

Can I get espressoDECK built in different colours?

The espressoDECK coffee machine comes in 3m thick, 304 stainless steel with a polished finish as the standard. However, it can also be customised with various finishes, including powder-coated colours and electroplated finishes such as copper, brass, nickel, etc.

Original Stainless Steel

· 3mm 304 stainless.

· Fast turnaround – generally 2 to 4 weeks production time.

· Very durable.

· Easy to maintain.

· Clean with a damp microfiber cloth. No chemical products.

· No extra charge.

Powder Coating Finish

  • Powder coating is a type of coating that is applied as a free-flowing, dry powder.
  • Wide variety of colours (i.e. pink, green, blue, white, etc.).
  • Generally, 4 to 6 weeks of production time.
  • While powder coating offers a wide variety of vibrant colours, it’s important to note that it requires extra care to avoid chipping and deterioration over time.
  • Clean with a damp microfiber cloth. No chemical products.

Electroplating Finish

  • Electroplating is the process of coating a metal with a thin layer of another metal by electrolysis to improve the metal’s corrosion resistance.
  • Wide variety of metal colours (i.e. copper, brass, nickel, etc.).
  • Generally, 8 to 12 weeks of production time.
  • Although electroplating provides a luxurious metal finish, it’s essential to handle it with care to prevent deterioration and maintain its pristine appearance.
  • Clean with a damp microfiber cloth, no chemical products.

What other customisations are available?

We offer standard options of handles and knobs in black plastic or brown timber, and the push buttons can be illuminated with red, blue, or green LED lights. Additionally, you can add shot timers for each group head.

However, we work with our customers to customise their machines to suit their style and decor best. Stainless steel models can have logos etched on the back of the group head, and we can also incorporate logo stickers, offer different colours for cup rails, and provide various tap rods. Let your imagination run wild!

Topic list: Coffee Making

What type of coffee beans does the espressoDECK support?

The espressoDECK supports any coffee beans roasted for espresso extraction. Noting the importance of having quality, fresh beans as well as a well-tuned coffee grinder.

Are there specific instructions for brewing?

Coffee roasters, baristas, establishment owners, and various trends around the world are out there and will assist with brewing different types of blends. However, here is a quick guide!

Espresso Grind: The grind of the coffee is crucial for making espresso. If the grind is too fine, the coffee will flow very slowly and may over-extract. If it’s too coarse, water will pass through too quickly.

Grinder Adjustment: Calibrating the grinder to control the speed at which water flows through the coffee is essential for achieving the perfect espresso.

Amount of Coffee: The quantity of coffee used also affects the speed of the brewing process. Grinders often have pre-set amounts programmed to ensure consistency in the volume of coffee produced.

Checking the Puck: After brewing, it’s important to check the coffee puck. A firm, dry puck indicates the right grind and extraction, while a sloppy and wet puck suggests that the grind might be too fine.

Portafilters for Different Amounts: Different portafilters are required depending on whether you’re making one coffee or two. The single portafilter is for 7 to 11 grams of coffee, while the double portafilter is for double the amount, ranging from 14 to 21 grams.

Does the espressoDECK have a pre-infusion feature?

The E61 is a very forgiving group head, so you probably won’t need to use this feature however, there are some blends that prefer a longer hang time before full extractions.

However, the espressoDECK does have the electronic Pre-infusion feature should your particular blend require more of a hang time to wet the coffee.

Pre-infusion is a feature in espresso machines that involves gently soaking the coffee grounds with a small amount of hot water before the full brewing process begins.

What to be careful of: Shot volumes will vary with this feature on or off. With the feature on the relays work harder, and all moving parts technically move twice as much, so there is more wear to the machine.

How to turn on and off:

Can I adjust the water temperature for brewing?

The espressoDECKs are shipped with the boiler set to 1.1 bar of steam pressure, providing a temperature range of 88 to 92°C at the group head, which is the industry standard.

However, we understand the trends and various blends out there, playing with different temperatures. Check out this Instagram video with Jason’s instructions on how to adjust the boiler pressure to increase or decrease the pressure, which will, respectively, raise or lower the group head temperature. https://www.instagram.com/p/C2vG1EaS9M1/

Topic list: Ordering and Freight

What is your ordering process?

Contact us so we can discuss your needs and how the espressoDECK can be part of your project.

In summary, our standard ordering process is:

  • You select the machine size and finish (we assist)
  • You are welcome to send us the postcode for the freight quotation
  • We will send you a Quote – we will let you know at this time the ETD (2-12 weeks, depending on the finish selected)
  • You review and approve the Quote
  • We send you the Tax Invoice
  • You pay a non-refundable 10% deposit
  • We start the production process
  • We will let you know once the machine is ready to be dispatched
  • You pay the remaining 90% payment
  • We organise the freight, or you arrange to pick up as agreed (local import duties are the buyer’s responsibility)

Do you ship worldwide?

Yes, we do. The espressoDECK is manufactured in Sydney, Australia, and we have delivered to various parts of Australia, as well as countries like the USA, China, UK, Bali, Malaysia, Taiwan, Singapore, Philippines, and Dubai.

Send us your City and Postcode for the freight quotation (local import duties are the buyer’s responsibility). We provide a certificate of Origin.

You are also welcome to arrange collection with your preferred freight provider.

Topic list: Warranty and Return

Does espressoDECK come with a warranty?

Warranty Policy: All components and parts have been carefully selected to provide reliability and consistency and are of the highest standard. Your new espressoDECK comes with a 12-month parts warranty from the delivery date, and onsite labour is not included. Please notify us via phone or email before sending back any parts requiring replacement. Authorised back-to-base warranty items should be sent to Espresso Services Plus, Attn: Service Department, Unit 6/4 Hayes Street Balgowlah NSW 2093 Australia.

What is your return policy?

We do not offer returns or refunds due to change of mind.

Return Policy: If a machine is damaged in transit, we must be notified via email or phone within 10 days of the delivery date. After receiving the machine, we will determine whether to replace or repair damaged items. All machines undergo extensive testing before
delivery and no refunds are offered.

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